How to use a Waitrose Gift Card

If you are wondering where to spend a Waitrose gift card, there are two places. The first is the Waitrose website, where you can fill a basket with your weekly shop. The second is the shop floor itself, and you can look up the nearest one among the Waitrose physical stores.

That choice is what makes the card easy to live with. Some people like to browse the bakery aisle and the cheese counter in person, while others would rather order from the sofa. The card covers both, so whoever receives it can shop the way they already do.

Online, the card is used as a payment method at checkout. The exact wording on screen can change over time, but the route is the same.

1. Add your shopping to the basket on the Waitrose website and go to checkout.
2. At the payment step, choose the option to pay with a gift card.
3. Enter the card details exactly as they appear on your card or in your email.
4. Check the new order total, then complete your order.

Keep the card or email safe until it has been fully spent, so you can use what is left on a later order. If it does go missing, our tips on what to do when you lose a gift card can help.

In store, using the card is just as straightforward as paying any other way.

1. Pick up your shopping as usual.
2. At the till, let the cashier know you would like to pay with a gift card.
3. Hand over the card, or have the card details ready so they can be entered.
4. Check the receipt to see how much has been taken from the card.

If you are not sure whether the card covers the whole shop, it never hurts to mention it at the till before your items are scanned. The cashier can help you sort it out before anything is final.

Most problems have a simple cause, so it is worth running through these first.

• Check the details. A single wrong digit is enough to stop a card going through. Enter the number again slowly, straight from the card or email.
• Check the balance. If the card has been used before, there may be less on it than you think. Waitrose can tell you what is left.
• Check the expiry date. Every gift card has its own terms. Our guide on whether gift cards expire explains what to look for.
• Check which card you have. A Supermarket Gift Card is not a Waitrose card yet. You first redeem it on our website for the supermarket you want, and only then can it be spent there.

If none of these explain it, contact Waitrose customer service with your card details to hand. They are best placed to look into the card itself.

Looking for more food gift ideas? Our food gift cards are a good place to start. And if you cannot decide on a shop at all, the All-in-1 Choice Gift Card lets them choose for themselves.